• How to create a new account?

  Today, in order to negotiate with some clients, it is necessary to be registered on our platform. In your inbox, Locate the registration invitation email sent by our platform with the sender "naoresponder@baseb.com.br". In this e-mail, there will be some information about the invitation, who sent it and there will be a link where you will be directed to register on the platform. When you click on the link, you will be directed to the platform where you will already be pre-filledFew readers

• Two-Factor Authentication - 2FA

  **Base-B **in order to continuously improve our platform, always keeping an eye on Information Security and with the aim of bringing more security to users of the platform, we have implemented ** TWO-FACTOR AUTHENTICATION **. ** What is TWO-FACTOR AUTHENTICATION and how does it work? ** Two-step authentication is an additional security measure that can be enabled on online accounts. Also called 2FA (two-factor authentication), this function adds a second confirmaFew readers

• How to access the plataform?

  To access our platform, enter your browser bar https://baseb.app , or click on Base-B. You will then be taken to our home page. Once you are on our main screen, if you already have an account, simply enter your e-mail address and password. Once you have filled in your e-mail address and password, click on continue. ![](https://storage.crisp.chat/users/helpdesk/website/9040e83Few readers

• How do I access another company with the same login?

  It is common for a user to serve more than one company with the same e-mail address. In this self-help topic, we'll show you how to change access from one company to another. ** NOT LOGGED IN TO THE PLATFORM ** After logging in to our platform, the first screen that will appear is the “My account” screen with all the companies registered. In this case, select the company you want and click on ${coFew readers

• How to recover password?

  Forgetting your password is a common occurrence due to the hustle and bustle of everyday life. But at Base-B the password recovery process is very simple. NOT LOGGED IN TO THE PLATFORM On the Base-B login screen click on the option: Forgot password? Enter your e-mail address and click on the button: Confirm Access your inbox, locate the password recovery e-mail, and click on the button: Reset Password or copy the link and pasteSome readers

• How to edit user profile?

  If you are interested in editing your photo, name, email, phone number, and password, follow the guidelines: After the login in our portal, In the top bar, in the right-hand corner, click on your photo. Then click on: Profile Be free to edit the information. NOTE: If your e-mail address changes, you may need to log in again. If you are still having problems, please contact us via our support icon. ![](https://storage.crisp.chat/users/helpdesk/website/9040e83e46dad00Few readers

• How to invite/register a user on the platform?

  After the login in our portal, In the top bar, in the right-hand corner, next to your profile picture, there are 9 'squares'. Click on the option and then on Settings. Once this is done, in the left-hand menu there will be the option Users. The list of users already registered will then appear, and further up on the right there will be the option to Add. By clicking on add, you will be directed to the registration page, where you will need to enter the new user's informatioFew readers

• How to remove/inactivate a user?

  There are cases where a user is a customer's supplier, but that user is terminated or ends up leaving the company. And then another user is registered to provide for that company, but the company wants the former employee to no longer have access to the platform. In such cases, we recommend disabling it. After the login in our portal, In the top bar, in the right-hand corner, next to your profile picture, there are 9 'squares'. Click on the option and then on Settings. Once this is donFew readers

• How to accept an invite from a new company?

  Today on the Base-B platform, it is possible to serve more than one company for a client, but to do so you will need to be invited to the new company. When an invitation is pending acceptance, you will see a red notification on your profile picture with the number of invitations pending acceptance. Accepting an invitation is simple. After the login in our portal, In the top bar, in theSome readers

• How do I update my company's information on the plataform?

  Today, some companies want their suppliers to have all their company information entered and correct in the system. This is also important if the supplier is to be able to participate in other processes in which they are involved for the material/service provided. In order for your registration to be up to date, you will need to add the information according to your company's registration with the Receita Federal. Adding/updating the information is simple. After logging in to our portal,Few readers

• I didn't receive the confirmation email.

  After completing the process of creating your account, for security reasons, the system sends a confirmation e-mail to ensure that the user has access to the registered email. If you haven't received it, check your spam folder, or search for the system delivery e-mail "naoresponder@baseb.com.br". NOTE: It may take a while to receive the confirmation e-mail due to the slowness of the server to which the e-mail is being sent. If you haven't found / received, there's a good chance thFew readers