Articles on: Common Quetions

I didn't receive the confirmation email.

After completing the process of creating your account, for security reasons, the system sends a confirmation e-mail to ensure that the user has access to the registered email.

If you haven't received it, check your spam folder, or search for the system delivery e-mail "".

NOTE: It may take a while to receive the confirmation e-mail due to the slowness of the server to which the e-mail is being sent.

If you haven't found / received, there's a good chance that your network's anti-spam system has classified our email as spam and/or listed on your blacklist.
In this case, we suggest that you consult your IT department and present the case.

If you are still having problems, please contact us via our support icon.

Or you can also contact us by e-mail at .

Updated on: 11/20/2023

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