Articles on: Common Quetions

How to recover password?

Forgetting your password is a common occurrence due to the hustle and bustle of everyday life. But at Base-B the password recovery process is very simple.


NOT LOGGED IN TO THE PLATFORM


  • On the Base-B login screen click on the option: Forgot password?
  • Enter your e-mail address and click on the button: Confirm
  • Access your inbox, locate the password recovery e-mail, and click on the button: Reset Password or copy the link and paste it into your browser.
  • Create a new password according to the rules.
  • READY! Your password has been changed, and you are directed to the next screen of the system.
  • Log in with the new password!


LOGGED IN TO THE PLATFORM


  • In the top bar, in the right-hand corner, click on your photo.
  • Then click on: Profile
  • Switch to the Security tab and click on Change password.
  • A POP-UP will open for you to change your password.
  • Create a new password according to the rules.
  • Save the information.
  • READY! Your password has been changed.
    On your next login you will need to enter the new password.


NOTE: It may take a while to receive the password change e-mail due to the slowness of the server to which the e-mail is being sent.


NOTE: If you still have problems receiving e-mails. Here's a self-help link: I didn't receive emails.


If you are still having problems, please contact us via our support icon.


Or you can also contact us by e-mail at suporte@baseb.com.br .

Updated on: 12/13/2024

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