> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://central.baseb.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I didn't receive the confirmation email.

After completing the process of creating your account, for security reasons, the system sends a confirmation e-mail to ensure that the user has access to the registered email.

If you haven't received it, check your spam folder, or search for the system delivery e-mail **"naoresponder@baseb.com.br"**.

**NOTE:** __It may take a while to receive the confirmation e-mail due to the slowness of the server to which the e-mail is being sent.__

If you haven't found / received, there's a good chance that your network's anti-spam system has classified our email as spam and/or listed on your blacklist.
__In this case, we suggest that you consult your IT department and present the case.__
---

If you are still having problems, please contact us via our support icon.

![](https://storage.crisp.chat/users/helpdesk/website/9040e83e46dad000/image_5e7x04.png)
Or you can also contact us by e-mail at **suporte@baseb.com.br** .